Frequently Asked Questions Managed IT

Frequently Asked Questions (FAQs): Managed IT

At Revolution Group in Columbus, we know that improperly managed technology systems can cost countless hours and preventable downtime. But, with the help of our account managers and network engineers, your technology projects, helpdesk requests, and employee productivity are in good hands. Contact us to learn how your business can implement affordable managed IT services today.

Do I need managed IT services?

Through managed IT services, small and medium-sized businesses can receive proper IT support that free up time to focus on long-term strategy, streamline your technology strategy, and provide proactive and reactive support.


IT consulting capabilities include but are not limited to:

  • Technology strategies
  • Account management
  • Pairing the right technology with project initiatives
  • Monitoring and alerting on the health of your IT infrastructure
  • 24×7 helpdesk support
  • Staying ahead of the technology curve
  • Providing you with up-to-date and actionable information

What is a managed service provider (MSP)?

A managed service provider (MSP) is now a widely accepted technology term for a team of IT specialists responsible for its hardware, software, and network infrastructure maintenance and support. The type of maintenance that an MSP typically offers is a proactive approach by monitoring and alerting potential threats and weaknesses in the technology structure.

What can a managed service provider (MSP) do for your business?

  • Hardware issues
  • Software updates
  • Monitoring and maintaining your IT products
  • Technology strategy
  • Helpdesk
  • Cybersecurity

Why should I outsource managed IT services?

Free up your time to focus on long-term strategy

By outsourcing your IT service/helpdesk, you employ a whole team of IT experts to troubleshoot and resolve issues quickly and efficiently. Thus, your internal team can focus on big-picture items for the business, such as software integrations, scaling for growth, or implementing new systems.

Streamline your technology strategy

Through managed IT, you can outsource your service/help desk. Still, you can also outsource a virtual Chief Information Officer (vCIO) to coordinate your technology and strategy to streamline your systems. Our vCIOs are industry experts provided by Revolution Group who work with your company to understand your business and determine what technology is imperative to help you reach your goals. This partnership not only improves your systems but optimizes your bottom line.

Get proactive & reactive technology support

With proactive support, your business can deal with and anticipate problems before they even start. Managed IT experts set up and monitor alerts in critical systems to ensure the health and security of your company’s technology. Then, if there is a problem, they can act before the issue becomes disruptive, minimizing downtime. And if something catastrophic does happen, a knowledgeable, capable, and local team is there to react. Finally, a reactive support team is there to assist 24/7 to keep your company productive and technology issues at a minimum.

What benefits do managed IT services have for my business?

Providing objectivity

Since an IT consultant is a third-party that your business brings in, you gain objective, invaluable outside perspective on business decisions. IT consultants audit your current technology landscape and projects and provide an actionable strategy that supports the business’s overall goals and initiatives. An IT consultant’s objectivity gives you a 360° view of all the possible options and scenarios—both positive and negative—that your business should consider as a part of its technological ecosystem. As a collaborative IT partner, an IT consultant helps you explore all of your technology options, giving you examples and the rationale as to which solution might be the best for your company.

Helping you grow your company 

In addition to providing you with objectivity, IT consultants have specific project, business, and industry knowledge and insight. As a result, IT consultants can help you position your company for growth and success by calling on previous experience. For example, document storage and sharing, in-house infrastructure capabilities, cloud services, and security protocols for remote employees are all common IT considerations that arise during rapid expansion. Having an IT consultant address these common issues can significantly reduce the time needed to get your technology up to par with the rest of your business.

Supporting your IT staff 

When daily support issues overwhelm your IT team, your future technology initiatives are the last thing you consider. So, why not hire more staff? At Revolution Group, we act as your internal IT staff. You can free up the in-house staff’s time by off-loading routine, helpdesk IT issues that come with more employees.

What services can managed IT provide?

Data Protection

Small businesses have a challenge with data protection, as everything is moving to the cloud instead of physical servers. They can’t afford to lose any of their data, but hiring a team dedicated to backups and other IT security measures can be cost-prohibitive. In these cases, outsourcing is the most practical option. Hiring a data protection specialist (like Revolution Group) to protect your most valued asset gives business owners peace of mind. In addition, it frees up their time for other business-critical tasks.

Cloud Services

Cloud computing, cloud storage, virtualization, and other cloud services are cost-effective and safe, but understanding all the benefits of the cloud is not always feasible for small companies. To better understand the cloud, companies turn to third-party cloud services providers for help with cloud migration services to help make the transition smooth and seamless. As a result, your business won’t experience downtime, data loss, or lost opportunity costs.

 IT Service Desk / Help Desk

Outsourcing your IT help desk can alleviate the number of daily IT questions and concerns your business receives. These questions and problems range from something small like a failed download to something significant such as missing data. An IT help desk team is well versed in troubleshooting any issues that may come up. In most cases, managed IT services can resolve help desk cases quicker and more efficiently than your in-house team. Additionally, outsourcing allows your in-house team to focus on more big picture items instead of the day-to-day issues.

How can Revolution Group help with managed IT?

The managed service provider (MSP) team at Revolution Group is comprised of some of the most qualified IT professionals in the Columbus area. Our Technology Services Division, as a part of our managed IT services, is grouped into five specialized teams to ensure we provide our customers with top-of-the-line service to any company in Ohio.

  • Reactive Support Team (Helpdesk) focuses on helping you with all of your technology struggles or questions. For instance, the reactive team at Revolution Group fields calls ranging from getting WiFi to connect on a phone when traveling to explaining how to change the font color in a Word document. You name it, they do it.
  • Proactive Support Team sets up and monitors alerts and your in-house technology’s overall health and security. Then they can act on those alerts before they become disruptive to your business. This team’s primary focus is to prevent what is preventable. Things like natural disasters are not something they can control, but they monitor weather in the area to put measures in place for possible storm outages. The Proactive Team also acts as a backup to our reactive support team.
  • The Projects Team ensures that your projects run smoothly, on budget, and on time from start to finish. Projects might include Office 365 migrations, network upgrades, server virtualization, and hosted cloud services, to name a few.
  • Account Managers are our team of industry veterans who meet with our clients every month to discuss upcoming projects, helpdesk tickets, etc. The Account Manager is the customer’s liaison with the rest of the MSP team at Revolution Group.

Virtual Chief Information Officers (vCIO) is a strategic component of the MSP offering. These industry experts will understand your business from a strategic standpoint and offer guidance on what technology is the next step for your business. They are not salesmen and will not pressure or convince you to buy certain products or services. Instead, they are considered an extension of your internal executive team. For example, they could be concerned with your technology footprint and its impact on your bottom line.

Contact us Today to Learn More!


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