Managed IT FAQs Columbus Ohio

Through managed IT services, small and medium-sized businesses can receive proper IT support that frees up time so you can focus on growing your business, streamline your technology strategy, and provide proactive and reactive support.

Among the most common IT consulting services are:

• Technology Strategies
• Account Management
• Pairing the right technology with project initiatives
• Monitoring and alerting on the health of your IT infrastructure
• 24×7 Helpdesk Support
• Staying ahead of the technology curve
• Providing you with up-to-date and actionable information

An MSP is an IT team that maintains and supports hardware, software, and network infrastructure. They proactively monitor and alert for potential threats and weaknesses in the technology structure.

A managed service provider (MSP) can provide invaluable support to your business. They can help with various tasks, such as managing your IT infrastructure, providing cybersecurity services, and offering cloud computing solutions. Here is just a partial list of services you can expect:

• Hardware issues
• Software updates
• Monitoring and maintaining your IT products
• Technology strategy
• Helpdesk
• Cybersecurity

Outsourcing managed IT services can help businesses enhance efficiency, competitiveness, and cybersecurity while minimizing labor costs and accessing top talent and services. Here are more reasons why you should consider outsourced IT services:

Free up your time to focus on long-term strategy
By outsourcing your IT service/helpdesk, you employ a team of IT experts to troubleshoot and resolve issues quickly and efficiently. As a result, your internal team can focus on big-picture items to grow your business.

Streamline your technology strategy
Through managed IT, you can outsource your service/help desk. You can also outsource a virtual Chief Information Officer (vCIO) to coordinate your technology and strategy to streamline your systems. Revolution Group’s vCIOs are industry experts who work with you to understand your business and determine what technology will help you reach your goals. This partnership not only improves your systems but optimizes your bottom line.

Get proactive & reactive technology support
Proactive support enables businesses to address and foresee issues before they arise. IT experts manage and monitor critical system alerts, maintaining your company’s tech health and security. They act swiftly to minimize downtime and reduce expenses. A dedicated team is available 24/7 to respond in case of a catastrophe and to ensure productivity and minimal tech disruptions.

In addition to helping businesses stay focused on their core business, managed IT services bring additional and important benefits:

Providing objectivity
An IT consultant offers an unbiased, valuable view of your business’s technology decisions. Revolution Group’s IT consultants assess your current tech landscape and projects to create an actionable plan aligned with company goals. Their objectivity shows all possible options and scenarios for your technological ecosystem. As a collaborative partner, our IT consultants help you navigate technology options, presenting examples and reasoning behind the most suitable solutions for your growing company.

Helping you grow your company
Our IT consultants offer unbiased expertise, project know-how, and industry insight to help your company grow and succeed. Drawing from past experience, they can efficiently address common expansion-related IT concerns such as document storage, in-house infrastructure, cloud services, and remote employee security, saving time for your business.

Supporting your IT staff
When daily support issues overwhelm your IT team, your future technology initiatives are the last things being considered. So, why not hire more staff? At Revolution Group, we act as your internal IT staff. You can free up the in-house staff’s time by off-loading routine help desk IT issues that come with more employees.

Among the services an MSP can provide, are data protection, cloud services, and IT service desk/help desk.

Data Protection
Small businesses are challenged with data protection as everything is moving to the cloud instead of physical servers. Your business can’t afford to lose data, but hiring a team dedicated to backups and other IT security measures can be cost-prohibitive. In these cases, outsourcing is the most practical option. Hiring a data protection specialist (like Revolution Group) to protect your most valued asset gives you peace of mind. In addition, it frees up time for other business-critical tasks.

Cloud Services
Cloud computing, cloud storage, virtualization, and other cloud services are cost-effective and safe, but small companies need help understanding all the benefits of the cloud. Companies often turn to third-party cloud service providers for help with cloud migration services to make the transition smooth and seamless. As a result, your business won’t experience downtime, data loss, or lost opportunity costs.

IT Service Desk /Help Desk
Outsourcing your IT help desk can decrease the number of daily IT questions and concerns your business receives. An IT help desk team is skilled in fixing any problems that may take place. Managed IT services can resolve help desk cases faster and more competently than your in-house team. Additionally, outsourcing frees up your in-house team to work on more significant projects instead of dealing with day-to-day issues.

The managed service provider (MSP) team at Revolution Group is comprised of some of the most qualified and experienced IT professionals in the Columbus area. Our Technology Services Division, as a part of our managed IT services, is grouped into five specialized teams to ensure we provide any company in Ohio with top-of-the-line service.

The Reactive Support Team (Help desk) focuses on helping you with all of your technology struggles or questions. For instance, our reactive team fields calls ranging from getting WiFi to connect on a phone when traveling to explaining how to change the font color in a Word document. You name it; we do it.

The Proactive Support Team sets up and monitors alerts of your in-house technology’s overall health and security. We can then act on those alerts before they disrupt your business. This team’s primary focus is to prevent what is preventable. Things like natural disasters are not something they can control, but they monitor weather in the area to put measures in place for possible storm outages. The Proactive Team also acts as a backup to our Reactive Support Team.

The Projects Team ensures that your projects run smoothly, on budget, and on time from start to finish. Projects might include Office 365 migrations, network upgrades, server virtualization, and hosted cloud services, to name a few.

Account Managers are our team of industry veterans who meet with our clients every month to discuss upcoming projects, helpdesk tickets, etc. The Account Manager is the customer’s liaison with the rest of the MSP team at Revolution Group.

Virtual Chief Information Officers (vCIO) is an important part of the MSP offering, as they provide strategic guidance on technology for your business. They are not a sales team and won’t pressure you into specific products or services. Instead, they serve as an extension of your internal executive team and may evaluate your technology footprint for its impact on your bottom line.