Business owners are continuously faced with challenges to grow, to innovate, and to increase efficiency and productivity. While many business improvement initiatives require the time and energy of the owners and/or C-level executives, IT Support doesn’t have to be one of them.
From In-House to Managed Service Provider (MSP)
Small and medium business owners often wrestle with the decision to either hire an internal IT resource or work with a Managed Service Provider (MSP). Believe it or not, the latter will not only help grow your business but will also save money over time.
At the beginning of your business journey, IT may feel like nothing more than a necessary evil. Many business owners simply use their personal laptops with an internet connection. From there, they progress to setting up email with a purchased domain name leveraging the company name. An employee or a family member who has a knack for technology often spearheads these basic technology initiatives.
That internal IT resource serves the basic needs at first, but eventually the business IT needs outpace the personal time and abilities the internal resource has available. Paying the salary and benefits for an IT professional on staff will provide you with a certain level of technical expertise to support the business. And while this is a great resource for fixing and reacting to fairly localized issues, it’s not uncommon for organizations to outgrow an internal IT professional.
Then, the business owner is faced with the decision to hire a more experienced internal resource or partner with a Managed Service Provider (MSP). For most growing businesses hiring an external MSP makes more sense, both financially and from an “IT maturity” perspective.
How to Ensure MSP Success
One key to a successful Managed Service Provider integration is to align the MSP point of contact (your IT Account Manager) with an internal resource who has a well-rounded understanding of all aspects of the business. Your internal resource would be responsible for communicating your organization’s issues, concerns and overall strategic direction surrounding technology. Your IT Account Manager will meet with your internal resource frequently to better understand those issues and concerns and provide strategic direction to help navigate the ever-changing climate that is “technology.”
A good managed service provider should have a seasoned team including:
- Seasoned Help Desk Consultants with access to technical resources and training
- On-Call Level 2 Engineers for more complex issues
- Available Project Team to implement technology advancement projects
- Dedicated IT Account Manager to help guide you along the IT maturity plan and better understand your business
Technology is one of the fastest changing components to your business. To maintain a competitive edge, it is important to find a service provider you can partner with who will take the time to understand your business, will meet with you frequently to ensure the alignment is maintained, care for the technology needs of your business, and help you navigate and mature the technology within your organization.
Contact Revolution Group today if you have any questions or think your organization might be ready for an MSP.