Break/Fix vs. Managed IT: What’s the Difference?
When IT problems arise, many small businesses react, calling a technician only when something breaks. This reactive approach, known as “Break/Fix,” may seem cost-effective at first but often leads to downtime, data loss, and unpredictable expenses.
In contrast, Managed IT Services offer a proactive model, where your IT environment is continuously monitored, maintained, and secured—helping avoid issues before they impact operations.
Here are the key differences you should be aware of.
Break/Fix Model
The break/fix model is a traditional approach where businesses only seek IT support when something goes wrong. There’s no regular monitoring or planning—just reactive help. While this pay-as-you-go method may seem cheaper in the short term, it often results in longer downtime, lost productivity, unexpected repair costs, and can even impact your company’s data security.
Key Characteristics:
- Pay-as-you-go support
- No proactive monitoring
- Downtime can halt business operations
- Costly repairs and inconsistent service quality
Managed IT Services
With managed IT services, businesses receive ongoing, proactive support from a dedicated team that oversees all aspects of IT operations. This model helps prevent problems before they occur, enhances data security, and ensures that your IT systems are always aligned with business needs and regulatory standards.
Key Benefits:
- Fixed monthly fees for predictable costs
- Continuous monitoring and proactive support
- Strategic planning with expert insight
- Stronger network security and data protection
A Fully-Managed IT Solution May Be Right for Your Business
For growing businesses in Columbus and surrounding areas like Dublin, Westerville, and New Albany, a fully managed IT solution helps boost productivity and reduce significant disruptions.
Ready to leave reactive IT in the past? Contact the expert team at Revolution Group to learn how a fully managed service model can support your business operations and growth goals.
