Empowering OPOC.us:
A Strategic IT Partnership That Drives Growth
OPOC.us is one of the nation’s most successful and respected strategic planning firms, serving more than 1,000 corporate, nonprofit, and association clients and supporting employers, employees/families across the country. With a unique One-Point-of-CARE approach, OPOC delivers integrated expertise across healthcare and benefits, retirement plans, human resources, employee advocacy, payroll and HRIS technology, corporate wellness, and business process improvement. This comprehensive model replaces fragmented vendor relationships with a single, streamlined solution—freeing up employers to focus on growth while fostering a culture of CARE and increasing employee satisfaction. Known for a care-focused approach, OPOC.us helps companies not only administer benefits but improve their employee experience by offering personalized support and forward-thinking solutions.
As the organization has grown rapidly, OPOC found themselves outpacing their technology infrastructure and needed a true IT partner to help them scale securely and efficiently.
The Challenge
While OPOC.us had always embraced innovation—adopting smartphones early and pivoting quickly to tools like Zoom during the pandemic—their rapid growth made it challenging to keep all systems aligned. As technology demands increased, it became clear that a more cohesive infrastructure and deeper technical expertise would help support their continued momentum and ensure compliance across all areas of the business.
Multiple CRMs, aging hardware, slow Wi-Fi, and manual processes were holding the team back. Beyond the technical challenges, previous IT providers had failed to deliver the level of service OPOC.us expected. As a firm that prides itself on top-tier service, they needed a partner that would align with their culture and help them plan—not just react.
The Solution
Enter Revolution Group. From the beginning, the team listened, understood the needs of OPOC.us, and began tightening up their entire technology operation. The goal wasn’t just to fix things—it was to lay a foundation for the future.
Revolution Group helped OPOC:
- Migrate systems and data to the cloud
- Remove aged endpoint systems with new systems that support the latest Windows operating system
- Implement Microsoft multi-factor authentication (MFA) and remove Duo MFA, a decision that helped save cost and leverage existing functionality.
- Replace Wi-Fi technology to improve speed and reliability
- Expand infrastructure to additional office space
- Enhance compliance, particularly around HIPAA and FINRA standards
- Develop their first formal IT Roadmap
- Assist in the implementation of a new phone system and CRM
One of the most important factors in the success of the partnership has been the relationship between Revolution Group’s Account Manager and the OPOC.us team. Over time, he has become a trusted advisor who anticipates needs, understands the culture, and supports business-critical initiatives—often without needing detailed direction. He has come to understand the team and effectively leads projects in a way that feels seamless and proactive.
The Results
The transformation has been tangible. Employees are more productive thanks to faster systems and seamless access to data both in and out of the office. Security and compliance are no longer afterthoughts but key pillars of the OPOC.us technology strategy. And for the first time, the company has a clear roadmap for where their IT environment is headed, a major milestone.
