Demotech, Inc. and Revolution Group: A Decade-Long Partnership in IT Stability and Compliance

Established in 1985 and based in Columbus, Ohio, Demotech, Inc. is a nationally recognized statistical rating organization (NRSRO), providing Financial Stability Ratings® (FSRs) for insurers of all sizes across property & casualty, life & health, and title insurance markets. As one of only ten NRSROs worldwide, Demotech plays a critical role in providing objective and independent ratings for insurance companies.

To uphold its position among the world’s top rating organizations and meet strict U.S. Securities and Exchange Commission (SEC) oversight requirements, Demotech relies on secure, efficient, and compliant IT operations—entrusting this responsibility to Revolution Group for more than a decade.

The Challenge

The Need for Trusted IT Leadership

As a highly specialized organization under SEC oversight, Demotech needed an IT partner they could trust to maintain security, ensure uptime, and support compliance initiatives. Prior to working with Revolution Group, they relied on multiple vendors and contract IT support. As their infrastructure needs evolved, Demotech recognized the need for a dedicated partner that could provide consistent support, strategic oversight, and a depth of technical expertise.

The Solution

Ongoing IT Partnership with Strategic Value

Today, Demotech counts on Revolution Group to manage and support:

• Hardware lifecycle management and patching
• Vendor coordination
• Project planning and implementation
• Security improvements aligned with evolving business needs and regulatory requirements
• Tier 2 & 3 support escalation

While Demotech maintains some internal IT support, Revolution Group steps in for advanced issues, system planning, and help desk needs—especially for executives working remotely. “Having access to a knowledgeable help desk is essential. If our CEO is traveling and can’t connect, it’s critical someone is there to help immediately,” said Thomas Bowser, Network Administrator at Demotech.

“The long-term continuity of our relationship with our account manager has help both companies develop a strong working relationship that we see great value from. Revolution has been able to anticipate corporate needs and streamline implementation. They understand our business, our people, and the unique way we operate. That continuity is invaluable,” added Paul Osborne, Director of Information Systems at Demotech.

Supporting NRSRO Certification and SEC Oversight

Demotech’s registration as an NRSRO comes with intensive regulatory oversight, requiring rigorous standards in data protection, access controls, and business continuity. Revolution Group has played a key role in meeting and maintaining these standards.

“We didn’t need Revolution Group just to become registered as an NRSRO—we needed them to stay maintain our registration,” said Osborne. Over the years, Revolution helped:

• Implement data segregation through group policy
• Deploy Cisco Umbrella and support VPNs with two-factor authentication
• Maintain security controls consistant with operating as a regulated entity

These IT improvements enable Demotech to meet annual audit requirements, adapt to new board and regulatory demands, and reduce organizational risk.

The Results

Results That Matter

• More than 10 years of continuous IT partnership
• Seamless support of remote executives and help desk triage
• Proactive compliance alignment with SEC regulations
• Increased internal efficiency through consistent vendor and hardware lifecycle management
• Strong IT foundation to uphold Demotech’s status as 1 of 10 NRSROs globally

“We would recommend Revolution Group to any company that is looking for broad technical expertise, while still providing 24/7 help desk support. Their account management relationship is personal yet professional, helping us strategize IT solutions regardless of our purchase commitment,” said Osborne.