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Salesforce Summer ’19 Release Highlights

Living in this high-tech world is fun and exciting but can be scary at times. Whenever some new cutting-edge technology is released, many individuals are skeptical because they don’t fully understand how to utilize the technology or realize the potential benefits. The same is true with Salesforce’s three releases a year. With the couple hundred … Continued

Why Managed Services?

Business owners are continuously faced with challenges to grow, to innovate, and to increase efficiency and productivity.  While many business improvement initiatives require the time and energy of the owners and/or C-level executives, IT Support doesn’t have to be one of them. From In-House to Managed Service Provider (MSP) Small and medium business owners often … Continued

IT Trends to Watch in 2019

Technology is rapidly changing with new trends popping up every year. Our team sat down to discuss what topics we believe are the hottest in 2019. Any questions or additional hot topics you’d like to learn more about? Tag us on Twitter or message us on Facebook! Cybersecurity IT Security should have the attention of … Continued

Salesforce Spring ’19 Release Highlights

It’s that time again! The Salesforce Spring ’19 release notes are out… all 432 pages. Let’s talk about the highlights: what to know, what is awesome, and what could drive big impact for organizations. Before we discuss the outlined items below, it’s important to call out the most impactful facet of the Spring ’19 Release: … Continued

New Year’s Resolutions for Organizational Processes and Solutions

“My greatest hope regarding the future rests on the mistakes I’ve made in the past, for those are the most effective things I’ve got to build with.” —  Craig D. Lounsbrough The holidays have come and gone and we are already two weeks into the new year.  This time of year gives us the opportunity to … Continued

9 Fundamental Email Concepts for the B2B Marketer

Information overload is a real thing in today’s connected, digital, social world. Blog posts shout the latest and greatest must-dos and should-haves.  Don’t let the deluge of expert advice intimidate you.  Many B2B marketers only need the basics to get started with a functional B2B email marketing program for their organization. Based on our experience … Continued

The Value of Inventory Traceability  

As an ERP and business consultant, I am often asked about the value of and need for inventory traceability. Inventory traceability is the ability to trace products and materials through the supply chain. For manufacturers, this feature is of particular concern. Manufacturers need the ability to trace the components and materials used in their finish products back to the source from which they came.   The Cost of Inventory Traceability  Inventory traceability is often based on … Continued

Are Lead Sources the Trick (not Treat) to Your Halloween? 

I can’t seem to track our marketing lead sources once I hand them over to sales. I don’t know if our marketing leads result in closed-won business in the CRM. How do we maintain lead sources throughout time in the CRM?  What is best practice when it comes to lead source attribution and reporting?   Do any of these … Continued

Salesforce Winter ’19 release

The Salesforce Winter ’19 Release is here and there are plenty of exciting features to take advantage of. Here are a few of our favorite new functionalities to help your organization drive stronger customer experiences and relationships. Salesforce has added a feature that allows users to switch back and forth between two views: comfy and … Continued

Does your Managed Service Provider (MSP) need a SOC certification?

Why your Managed Service Provider (MSP) should be SOC certified Managed Service Providers (MSP’s) are responsible for maintaining your company’s hardware, software and network infrastructure.  However, they are not all the same. How do you know if your provider has the right processes in place to reliably support your organization’s operations AND keep your data secure? What are the characteristics of a good service … Continued