Determining if you need an IT Consultant requires a more in-depth look at your IT environment and business processes. Making a decision to hire an IT Consultant should include factors such as your future technology initiatives, budget, and current needs. The first step in deciding if you need an IT Consultant is understanding what an IT Consultant does and how your company could utilize their resources. An IT Consultant is an experienced technology specialist that partners with a company to help leverage technology to improve business processes and overcome pain points.
IT consulting capabilities include but are not limited to:
- Technology strategies
- Account management
- Pairing the right technology with project initiatives
- Monitoring and alerting on the health of your IT infrastructure
- 24×7 Helpdesk Support*
- Staying ahead of the technology curve
- Providing you with up-to-date and actionable information
When we are talking with prospects about utilizing Revolution Group’s Managed IT Services, we ask them these 3 basic questions. We feel these questions allow prospective clients to understand the benefits an IT Consultant can provide.
Do you value objectivity?
Having an objective, third-party IT Consultant to provide an outside perspective on business decisions is invaluable. An IT Consultant’s objectivity can provide you with a 360° view of all the possible options and scenarios – both positive and negative. As a collaborative IT partner, a good IT Consultant will help you explore all of your technology options. They can give real life examples and provide rationale for the solution that might be best for you.
In addition to providing you objectivity, IT Consultants typically have specific project, business, and industry knowledge and insight. They can help you position your company for growth and success by calling on previous expertise.
Do you plan to grow your company within the next five years?
As IT Consultants, we encounter companies that have either grown very quickly or have plans for aggressive expansion. Often they have not considered some of the technology hurdles this kind of growth brings. Document storage and sharing, in-house infrastructure capabilities, and best security practices for remote employees are all common IT considerations that arise during rapid expansion.
Having an IT Consultant address these common issues can greatly reduce the amount of time you’re playing catch up to get your technology to the level your business needs it to be. Furthermore, an IT Consultant can tackle the additional routine, helpdesk IT issues that come with more employees, thus freeing up the time of in-house staff to focus on strategy.
Do you have enough staff to support your initiatives?
All businesses must not only maintain current software and hardware solutions, but also constantly look for innovative improvements. If you find that your internal IT team is constantly bogged down with daily support issues and doesn’t have the time to think about future technology initiatives, you may be short on IT staff. We find that many SMB companies can’t afford to hire an internal IT team. A viable solution to this problem is outsourcing your IT Services by having an IT Consultant provide you with proven solutions, reducing the learning curve dramatically.
Technology is a constantly revolving door. New products and ideas come in, and the next minute they’re being replaced with the latest and greatest. Updates, maintenance, and training on new software and hardware is a full-time job in itself. That doesn’t leave much time for any forward thinking technology goals as they pertain to your business. For some SMBs, surviving the day without crashes or disasters is a successful day. An IT Consultant can be that extra resource that your company didn’t know it was missing.
While this is not an entire list of questions to consider when choosing to partner with an IT Consultant, they are designed to start the consideration process.
*24×7 help desk support is typically offered by IT Consultants through a packaged offering known as Managed Services. To learn more about Managed Services, check out our blog, “What is a Managed Service Provider”.