Service Cloud
Customer service for the Social Enterprise

Delight customers with faster, more responsive service across every channel–from the contact center to customer social networks.

• Service and engage on social media
• Make service agents more productive
• Reduce service costs

Customer and employee social networks transform customer service

With salesforce.com's customer service software solution, the Service Cloud, you can meet customers wherever they are—including social networks such as Facebook and Twitter. Your agents also benefit from employee social networks that help them work together like never before. And because you get all the features a social contact center needs, your customers experience amazing service on any channel.

See everything the Sales Cloud offers below.

	Chatter Chatter is a secure and private employee social network. Help agents collaborate across tiers and with experts throughout the company.
	Marketing and leads Get everything you need for a productive contact center and happy service agents.
	Social Communities Create vibrant social communities to help customers help each other.
	Social Media Know your customers' social profiles and resolve cases in social media.
	Knowledge Deliver the right answer the first time–on every channel.
	Live Agent Do your customers hate to wait? Deliver real-time service with integrated Web chat.
	Customer portal Create engaging self-service websites customized for your company's brand.
	Analytics What you don't know can hurt you. Get the insight you need to keep your customer service operation performing at its best.
	Email It's easy to provide lightning-fast service when you have these email tools at your fingertips.
	Search Make sure your customers find the answers they need when searching the Web.
	Partner Management Work together easily and everyone wins; your customer service is more cost-effective and faster.
	Mobile Chatter is a secure and private employee social network. Help agents collaborate across tiers and with experts throughout the company.
	Approvals and workflow Streamline your processes with easy-to-use visual tools.
	AppExchange Discover hundreds of apps that will extend the Service Cloud and increase your success.
	Contracts and entitlements Easily track service milestones and entitlements and meet your service agreements.

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