Salesforce Summer ’12 Release is Here

Three times a year Salesforce rolls out a major release. Summer ’12 is here and is full of many great new features.

It is very easy to get lost in day to day work and not be able to review what is new. Have no fear, that’s what we are for. Revolution Group has been implementing, customizing and developing Salesforce for the past 7 years and we are here to help you learn and implement any new or existing features of Salesforce.

On June 6th, the Central Ohio User Group met at Revolution Group’s offices and we showcased the new release. We will have a recording of the webinar here in a few days. Here are a few highlights, and links to additional resources.

TOUCH (ETA) – Experience the new Salesforce app for iPad and Android tablets

• Summer ’12 brings the first peek at our new mobile app: Salesforce Touch. It’s Salesforce re-imagined for today’s touch screen devices. Touch is our first, official tablet app that lets you access Salesforce from your iPad or Android tablet. With optimized navigation, larger tap targets, scrollable lists, and sliding panes, Touch uses HTML5 technology to automatically optimize the page layout for the screen size and orientation you’re on, making it easy to find what you need quickly.

OPEN CTI – Integrate your CTI with the Service Cloud on any platform

• The Open CTI delivers comprehensive APIs to integrate third-party CTI systems with the Service Cloud—no CTI adapters or desktop software required. You can also use the APIs to build third-party Web applications like SoftPhone call-control tools to be directly embedded and behave like a part of Salesforce, empowering agents to be more productive than ever.

CUSTOM APPLICATION – Extend the Service Cloud Console with custom app components using VisualForce across all console pages

• Custom Application Components provide enhanced capabilities to give you increased flexibility and control of the Service Cloud console. Using Visualforce, relevant and contextual content can be displayed across all console pages, launched from footer buttons or displayed in sidebars, highlight panels, and interaction logs. For example, agents can launch a My Notes component from a button embedded in the footer or view a custom dashboard component on their daily case metrics in the sidebar.

JOINED REPORTS CHARTING – Leverage the power of the charting engine across reports

• In Spring ’12, Salesforce.com released Joined Reports, enabling you to view multiple data sets across the business. Summer ’12 adds the Salesforce charting engine to Joined Reports, so you can chart any data in a Joined Report, to get the precise insight you need.

VISUAL WORKFLOW SUBFLOWS – Quickly build flexible and reusable workflows

• Why start from scratch every time you need to build a workflow or define a business process? With Summer ’12, Visual Workflow includes the ability to create flexible flows by copying, pasting, and reusing workflow elements. Visual Workflow Subflows help you enhance and modularize your processes by embedding them within other workflows.

SCHEMA BUILDER (GA) -Quickly build database schemas through a visual interface.

• Create powerful database schemas in an entirely new way with the new Schema Builder, now generally available in Database.com. Using the new visual interface, you can click, drag, and drop to create objects and custom fields.

Still need more information:  Click here for the Release Preview or here for the Full Release Notes.

Or give Revolution Group a call.  We would love to help!